1. Validity of Terms and Conditions of Sale
1.1. The Terms and Conditions of Sale are applicable between the Buyer and Rateco Grupp OÜ for the purchasing of goods and services from the ecoscooter.ee webshop.
1.2. In addition to these terms and conditions, the legal relationships arising from the purchasing of goods from the Rateco Grupp OÜ webshop are regulated by the Law of Obligations Act, the Consumer Protection Act and other legislation valid in the Republic of Estonia.
1.3. Rateco Grupp OÜ reserves the right to make amendments to the Terms and Conditions of Sale. These amendments will be listed on the ecoscooter.ee web page.
1.4. Images of products available in the webshop are for illustrative purposes only and may differ from actual products.
1.5. The description of products available in the webshop may contain unintentional errors.
1.6. Rateco Grupp OÜ has the right to withdraw from a Contract of Sale concluded via the intermediation of the webshop without sanctions and to leave the ordered goods undelivered or the service unprovided under the following instances:
– the warehouse has run out of the goods;
– the price or characteristics of the goods have been displayed incorrectly in the e-shop due to a system error;
If Rateco Grupp OÜ is unable to fulfil the order, Rateco Grupp OÜ will contact the Buyer and refund the amount paid in advance.
2.1. All prices displayed in the ecoscooter.ee webshop include VAT of 20%.
2.2 All prices displayed in the ecoscooter.ee webshop are in euros (EUR).
2.3. The price includes transport to the Customer within the borders of Estonia. Delivery to the Latvia and Finland will add EUR 20, including VAT, to the price of the product.
2.4. Prices are valid from the formalisation of the order until the expiry of the payment term (1 working day after the formalisation of the order) for the formalised order.
3. Formalisation of an order
3.1. Add the desired goods to your shopping basket.
3.2. To see the contents of your Shopping Basket, please click on the “Shopping Basket”, located in the upper right hand corner of the webpage.
3.3. Enter your data in the required fields.
3.4. To confirm the order, place a check mark in front of “Yes, I Agree with the Terms and Conditions”, and then press “Continue”.
3.5. After formalising the order, an Order Confirmation will be sent to your e-mail address, on the basis of which you can make a bank transfer to the account of Rateco Grupp OÜ.
3.6. Orders completed in the ecoscooter.ee webshop will be handled on working days, Mon-Fri from 09.00–17.00. If the order is submitted after 14.00 on Friday, it will be formalised on the following Monday.
4. Paying of an order
4.1 The order can be paid either through a bank link (Swedbank, SEB, Luminor, LHV, Coop), Visa and MasterCard credit card payment, as card or cash payment to DPD courier upon receipt of goods or with bank transfer, which must be paid 100% in advance. All prices are in euros (EUR).
5. Entry into force of the Contract of Sale
5.1. With the Contract of Sale for the goods, Rateco Grupp OÜ undertakes to transfer to the Buyer goods that already exist, are currently being manufactured, or will be acquired in the future by Rateco Grupp OÜ, and to make possible the transfer of ownership to the Buyer. The Buyer, in turn, undertakes to pay Rateco Grupp OÜ the sum indicated on the invoice submitted for the goods and to take receipt of the goods.
5.2. Orders, for which payment has not been received, shall be cancelled 7 days after the formalisation of the order.
5.3. The Contract of Sale shall enter into force after the receipt of the Buyer’s payment in the bank account of Rateco Grupp OÜ.
6.1. DPD Eesti courier company shall deliver the goods to the address indicated in your order.
6.1.1. DPD Eesti courier company ensures deliver of the goods to the customer within max 3 working days in Estonia and max 5 working days to Latvia and Finland.
6.2 To ensure delivery without delay, you must be careful when formalising the order. Make sure that the delivery information you enter is correct and valid.
6.3. Rateco Grupp OÜ shall not be liable for a delay in the delivery of the goods, if the goods have been handed over to our logistics partners in a timely manner, but the delay in delivery is caused by circumstances which Rateco Grupp OÜ could not influence or foresee.
7. Right of return
7.1. After receipt of order, the Buyer has the right to withdraw from a contract concluded in the e-shop, without disclosing the reason why, within 14 days. The 14 day right of return is only valid for private customers. The 14 day right of withdrawal is not applicable to legal persons.
7.2. The goods may be examined and the suitability or unsuitability thereof determined; examining the goods means use that is equivalent to what takes place in a retail shop prior to purchasing.
7.3. A product being returned must be complete (include product packaging and all items included in the product packaging – cables, etc.). If the product was purchased during a campaign, where an additional product was included with the goods, then the entire set (i.e. all products) must be returned.
7.4. In case of the deterioration of the goods being returned, the Buyer shall be liable for the depreciation in value of the goods resulting from use; in order to confirm the nature, properties and functioning of the goods, the Buyer should handle and use the item only in the manner normally permitted in a shop.
7.5. To return the goods, a free form application for withdrawing from the purchasing of the goods must be submitted to email@example.com at the latest within 14 days after receipt of the goods.
7.6. The Buyer must return the goods within 14 days as of submitting the application or submit documentation proving that the goods were transferred to a logistics company during the above mentioned period of time.
7.7. Rateco Grupp OÜ shall refund to the Buyer all fees received from the Buyer upon the receipt of the application for withdrawal, without delay, but no later than after 14 days have passed.
7.8. All costs directly associated with withdrawing from the goods shall be borne by the Buyer.
8. Force majeure
8.1. Rateco Grupp OÜ shall not be held liable for damages caused to the Person Who Orders or for a delay in the delivery of the goods if the damage or delay in delivery of the goods is a result of circumstances which Rateco Grupp OÜ could not influence or foresee.
9. Processing of personal information
9.1. By entering data in the webshop and providing the corresponding confirmation, the Buyer grants the right to collect and process the Buyer’s personal data (name, contact telephone, address of delivery for the package and/or home address, e-mail address) and to forward personal data to logistics partners for the delivery of the goods.
9.2. Rateco Grupp OÜ has the right to use the Buyer’s contact information in order to forward advertising and other information to the Buyer.
9.3. The Buyer has the right at any time to prohibit the collection and use of personal data, except if it is necessary for collecting a claim arising from the contract or delivering the goods.
9.4. Encrypted data communication with banks when paying for purchases is ensured by the security of the Buyer’s personal banking identifiers, to which the webshop does not have access.
10. Procedure for submitting a warranty claim and complaints
10.1. Rateco Grupp OÜ is liable before the Buyer for the non-conformity of or defects in sold goods with the terms and conditions of the contract, which appear within two years as of the delivery of the goods to the Buyer.
10.2. Upon the appearance of a defect the Buyer has the right, at the latest within two months, to contact Rateco Grupp OÜ, submitting the invoice on the basis of which the goods were paid for. A notice concerning the non-conformity of the goods is to be sent to Rateco Grupp OÜ at the e-mail address firstname.lastname@example.org. If the Buyer fails to provide notice of the non-conformity of the goods within the term specified in this clause, Rateco Grupp OÜ shall be released from liability for the non-conformity of the goods.
10.3. Upon the appearance of defects in the goods, we ask that you please stop using the goods.
10.4. Rateco Grupp OÜ is liable for the non-conformity of the goods and any defects that appear within 2 years after the goods have been transferred to the user, as follows:
– within the first six months as of the moment of delivery of the goods it is presumed that the non-conformity of the goods was present at the moment of delivery of the goods, i.e. the burden of proof regarding the conformity of the quality of the goods falls upon Rateco Grupp OÜ.
– after six months have passed since the moment of delivery of the goods, the burden of proof regarding the conformity of the quality of the goods shall fall upon the Buyer.
10.5. The repair or replacement of defective goods shall be agreed upon by Rateco Grupp OÜ and the Buyer.
10.6. Rateco Grupp OÜ is not liable for any defects occurring in the goods resulting from the improper storage or use of the product.
10.7. In the event of the non-conformity of the goods or the appearance of defects, we ask that you send a complaint to the e-mail address email@example.com. The complaint should include the name of the person who submitted the order, contact telephone, order number and a specific description of the non-conformity of the goods to the terms and conditions for the goods.
10.8. Any claims regarding the non-conformity of the goods or the discovery of defects must be submitted within two months as of the discovery of the non-conformity or defect.
10.9. All claims shall be reviewed and the Buyer contacted at the first opportunity, but no later than 14 days after the receipt of the claim.
10.10. The Buyer has the right to demand a reduction in the purchase price from Rateco Grupp OÜ or termination of the contract and a refund of the sum paid for the goods, if Rateco Grupp OÜ is unable to repair or replace the goods or the repair or replacement of goods fails.
11. Right of the Buyer to contact the Consumer Protection Board’s Consumer Disputes Committee
11.1. If Rateco Grupp OÜ has refused to resolve the Buyer’s complaint or the Buyer does not agree to the solution offered by Rateco Grupp OÜ and finds that his or her rights have been violated or interests damaged, the Buyer may submit a complaint to the Consumer Disputes Committee via the Consumer Protection Board. The Buyer may submit a complaint personally or via a representative. The Consumer Disputes Committee’s information is presented on the homepage of the Consumer Protection Board. To resolve problems arising in Member States of the European Union, please contact the European Consumer Centre of Estonia.